1. Services

[Your Business Name] provides professional window cleaning services for residential and commercial properties. Unless otherwise agreed in writing, our services may include:

• Exterior window cleaning
• Interior window cleaning
• Cleaning of window screens
• Wiping of window frames and surrounding areas

Any additional services must be agreed upon before work is carried out.

2. Booking and Scheduling

Appointments are arranged in advance and are subject to availability.

To reschedule or cancel an appointment, at least 24 hours’ notice must be provided.

Where less than 24 hours’ notice is given, or an appointment is missed, a cancellation fee of [Insert Fee] may be charged.

External window cleaning may need to be postponed due to unsuitable weather conditions, including heavy rain or high winds. If this happens, we will arrange a new appointment at no additional cost.

3. Property Access

Customers are responsible for ensuring our team can safely access the property at the agreed appointment time.

This includes, where applicable:

• Unlocking gates
• Providing clear access routes
• Ensuring windows and work areas are unobstructed

If we are unable to gain access, we reserve the right to charge a call-out fee of [Insert Fee].

4. Service Commitment

Our services are provided on a recurring basis only. One-off cleans are not available unless specifically agreed in writing.

Unless otherwise agreed, visits are scheduled every four (4) weeks.

By signing up for our services, you agree to a minimum commitment of six (6) scheduled cleans.

Should you cancel before completing the minimum six-clean commitment, an Early Cancellation Fee will apply.

The fee is equal to three (3) times the price of your standard four-weekly clean.

Example

If your regular four-weekly clean costs £25 and you cancel before completing six cleans, the applicable cancellation fee will be £75.

5. Payments

Payment for all services is collected exclusively by Direct Debit.

An active Direct Debit instruction must be in place before any services begin.

Payments are automatically collected after each scheduled clean.

If a Direct Debit payment fails, the following conditions apply:

• A failed collection fee of £0.50 will be added to your account to cover the processing cost passed to us.
• Services may be paused until all outstanding amounts have been paid.
• Repeated missed payments may result in your account being suspended or your service being terminated.

If we end your service due to non-payment before your six-clean minimum commitment has been completed, you will remain responsible for:

• Any outstanding balance
• Any failed Direct Debit collection charges
• An Early Termination Fee equal to three (3) times the cost of your normal four-weekly clean

If your service is terminated after the six-clean minimum commitment has been fulfilled, the Early Termination Fee will not apply. However, all unpaid balances and applicable fees will remain payable.

Where payment remains outstanding, we reserve the right to recover reasonable costs associated with collection, including:

• Failed Direct Debit fees
• Administrative costs
• Reminder letter costs
• Court fees where applicable
• Legal costs permitted by law
• Costs associated with obtaining or enforcing a County Court Judgment (CCJ), where legally recoverable

Outstanding debts may also be referred to a debt collection agency where appropriate.

6. Customer Satisfaction

Customer satisfaction is important to us.

If you are unhappy with any aspect of our work, please notify us within 48 hours of the service being completed.

We will return to re-clean the affected areas free of charge where appropriate.

Once a complimentary re-clean has been carried out or offered, no refund will be issued.

7. Liability

While every reasonable care is taken when providing our services, we cannot accept responsibility for:

• Existing damage to windows, frames, sills or screens
• Damage caused by defective, poorly maintained or incorrectly installed windows
• Faults arising from the condition or construction of the property

Customers must notify us before work begins of any known defects or areas of concern.

8. Health and Safety

The safety of our staff and customers is a priority.

Our technicians may refuse to carry out work if they believe conditions present an unacceptable risk.

Examples include, but are not limited to:

• Aggressive animals
• Hazardous substances
• Unsafe working environments
• Any circumstance that may compromise health or safety

9. Weather

Exterior window cleaning is dependent on suitable weather conditions.

Where severe weather makes it unsafe or impractical to complete the work, the appointment will be rearranged for the earliest mutually convenient date.

Customers will be informed as soon as reasonably possible if rescheduling is required.

10. Privacy

Any personal information you provide is used only for managing your account, arranging appointments, processing payments and communicating with you regarding our services.

We do not sell, rent or share your personal information with third parties except where required by law or where necessary to deliver our services.

11. Changes to These Terms

We may revise these Terms and Conditions from time to time.

Where significant changes are made, customers will be notified before their next scheduled service.

Continued use of our services after any amendments take effect constitutes acceptance of the updated Terms and Conditions.